Kinetic Fit Support

On your iPhone, open Settings → Privacy & Security → Health → Kinetic Fit and enable the categories you want to share. You can also open the Health app, tap your profile, then review Apps and Services. Return to Kinetic Fit and refresh the relevant screen.

Open Settings → Privacy & Security → Location Services → Kinetic Fit. Choose the access level needed while working out and enable Precise Location. Also check that Location Services are enabled for the device before starting the session.

Open Settings → Privacy & Security → Motion & Fitness, enable Fitness Tracking, and allow Kinetic Fit. If the setting was changed during a session, end and restart the session.

Confirm that you are signed into the same Kinetic Fit account on each device and that both devices have a network connection. Keep Kinetic Fit open briefly to finish a pending sync. If the issue continues, include the affected device, iOS version, and approximate workout time in your support email.

Health access powers health and training insights, location records outdoor routes, and motion access supports movement-related metrics. Permissions are requested for specific app features, are controlled by iOS, and can be changed at any time. See the Privacy Policy for details.

Account information, workouts, routes, and selected health and fitness data can be synchronized to Cloud Firestore so Kinetic Fit can provide account features, history, and insights across devices. With separate consent, relevant synchronized data can also be used to train and improve models for Kinetic Fit’s health and fitness features. Kinetic Fit does not sell the training data or models trained from it. Inference using Apple’s Foundation Models framework and Core ML runs on your device and does not make a remote inference request. Read the data-flow summary and model-training choices for details.